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Privacy Policy

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PRIVACY: Privacy should be an important consideration when making decisions about purchasing on line. We promise responsible handling of sensitive customer information, and the following details our policy regarding the information we collect from our customers and what we do with it. By using our website, you are agreeing to the terms of this privacy policy.

INFORMATION COLLECTION AND USE: Doug & Gene Meyer LLC is the sole owner of the information collected on dougandgene.com. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages, fulfilling orders or analyzing data. In those cases, we provide only the information necessary for the performance of those specific functions. We will not sell, share or rent this information to any other entity for any reason. We use the information you give us to personalize the service to individual needs, to service customer requests, to respond to customer queries and other communications, and to improve our service generally. Other than as set out above, you will receive notice when information about you might be used for any other purpose or go to any other third parties, and you will have an opportunity to choose not to share the information.

LOGGING IN: During log in, a user is required to give contact information (such as name and email address). Logging in involves creating a username and password, which when entered later, allows access to a personal account, with purchase history and other information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

ORDERING: We request additional information from the user on our order forms. Here a user must provide contact information (like name, billing and shipping addresses) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

COOKIES: A cookie is a piece of data transferred by us to your hard drive which allows our system to recognize your browser on subsequent visits to our site. This enables you to enter the site without the necessity of logging on. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, he or she may still use our site.

LOG FILES: We use IP addresses to analyze trends, administer the site, track each user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

CHILDREN: We do not sell products for purchase by children although we may sell children's products for purchase by adults. If you are under 18, you may use dougandgene.com only with involvement of a parent or guardian.

SECURITY: This web site takes precautions to protect our user’s information. When users submit sensitive information via the web site, their information is protected both online and off-line. When our log in/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with encryption software. All email communication regarding sales orders will refer to credit card numbers only by their final four digits. If you have any questions about the security at our Web site, you can send an email to customerservice@dougandgene.com. Access to the customer database is limited to those employees with a need to perform specific functions (such as shipping, order transaction, customer service, billing) and each access is password protected. All email communication regarding sales orders will refer to credit card numbers only by their final four digits. If you have any questions about the security at our Web site, you can send an email to customerservice@dougandgene.com

EMAIL COMMUNICATION: We send registered customers of dougandgene.com occasional emails with information and updates about our products and events.

CORRECTION/UPDATING PERSONAL INFORMATION: If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data. This can be done online by making corrections to the relevant data in My Account or by emailing us atdougndgene.com.

NOTIFICATION OF CHANGES: If we decide to change our privacy policy, we will post those changes so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users in advance by email and users will have a choice as to whether or not we use their information in this different manner. Unless permission to use information in another manner is granted, we will only use information in accordance with the privacy policy under which the information was collected.

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